Useful contacts and information for families

Please see below useful contacts and information for families:

CAMHS Emergency Contact Details: (COVID-19) -  0203 260 5211  - Mon-Fri: 9am to 5pm 

SLP Crisis Line - 0203 228 5980  - Mon- Fri:  5pm to 10pm /Sat-Sun & BH 9am -10pm                                                

Oxleas Urgent Advice Line- 0800 330 8590 - Everyday: 11pm to 9am 


Supporting children & young peoples mental health and wellbeing guidance:


Greenwich Community Directory

The Live Well Greenwich line is currently open. If you would like advice or support about staying healthy (for example, keeping moving whilst staying at home or feeling worried about being isolated), please call 0800 470 4831.

Opening times: Mon-Thurs 8.30am-7.30pm, Fri 8.30am-5.30pm, Sat 9am-12 noon (a message can be left outside of these hours).


Greenwich Food Bank

If you need to order replenishment vouchers please do so through

Vouchers will sent to the person registered as the prime contact for your organisation.

Please note: Greenwich Food Bank-  Blackheath Centre has closed because they were unable to keep staff safe in that location.


Mental Health Crisis Line: 0800 330 8590 (24 hour service)

The crisis line is a 24hr telephone service for residents of Bexley, Bromley and Greenwich who may be experiencing a mental health crisis. The crisis line provides an opportunity to talk to a mental health professional about your mental health crisis. The service also provides advice and information for carers, family and friends who may know someone experiencing a mental health crisis.

Greenwich Domestic Violence and Abuse Service: 020 8317 8273

CGL - Change, Grow, Live (alcohol and drug misuse): All of their services are planning to stay open. If you have any questions it’s best to contact the teams by email or phone rather than visiting the service. They’ll let you know what's happening with your prescriptions and appointments.

(On the above site link there's a section to search local services for various needs)

Support for children's mental health and advice for parents including a helpline


Dedicated supermarket hours in the Royal Borough of Greenwich

Some of our local supermarkets have dedicated hours of shopping for vulnerable shoppers. We ask that you respect these hours.

Sainsburys: The first hour of opening every day will be for elderly and vulnerable customers only.

Iceland and The Food Warehouse: Iceland will dedicate its first hour of opening every day to the elderly and vulnerable.

Between 8am and 9pm, The Food Warehouse will dedicate shopping to the elderly and the vulnerable.

Marks and Spencer:The first hour of opening every Thursday and Friday will be dedicated to NHS workers.

The first hour of opening every Monday and Friday will be dedicated to the elderly and vulnerable.


Greenwich Housing Services

Housing - tenancies Email: Telephone: 020 8921 6383

Housing - repairs Email: Telephone: 020 8921 8900

Housing - allocations and rehousing Email: Telephone: 020 8921 2941

Housing - rents Email: Telephone: 020 8854 8888

Housing Inclusion Service - your options Email: Telephone: 020 8921 2863


Greenwich Citizen’s Advice Bureau Woolwich

0300 330 9096

Phone hours:

Monday: 11am to 3.30pm;

Tuesday and Friday: 9.30am to 12pm;

Tuesday to Friday: 2pm to 4.30pm.

You can also visit the website to contact the service using an online enquiry form.

Opening times:

Wednesday and Thursday: 10am to 12pm (drop-in information and assessment session). Appointments only outside these times.

Outreach sessions across the Royal Borough are available Monday to Friday (drop-in and appointments).

Visit the website for details and for information about other services.


COVID:19 guidance

Please see your school’s website.